Privacy
Policy

Through the enquiry form: your first name, and optionally your last name, email address, telephone number, the subject you select, your message, and whether you ticked the box asking to hear from us.

Through the booking pages: whatever the appointment form asks for — usually your name, email address and telephone number — plus card details where an appointment takes a deposit. Those are handled by our scheduling provider and its payment processor. We never see or store your card number.

First name and email address are required, because without them we cannot reply. Everything else is optional.

To answer your enquiry, and to arrange an appointment if that is what you are asking for. If you ticked the opt-in box, also to send you occasional notes about new cloth and events — and not otherwise.

We text the number you give us: appointment confirmations and reminders, replies to something you have asked, and — if you asked for them — occasional notes about new cloth and events. Message frequency varies.

Message and data rates may apply. Reply STOP to any message to stop them, or HELP for help. Stopping texts does not cancel an appointment, and it does not stop us reaching you by telephone or email about work already in progress.

Your mobile number, and the consent you gave for it, are never sold, rented, or shared with anyone else for their own marketing.

Enquiries are delivered to us through a third-party form service, which processes the message on our behalf. Appointments, text messages and anything you type into the chat box are handled by our scheduling and messaging provider, which holds those details and processes any deposit. Our website host keeps standard server logs, which include IP addresses, as every web host does.

We do not sell your information, we do not rent it, and we do not share it with anyone for their own marketing.

No analytics. No advertising pixels. Nothing that follows you to another website, and nothing sold to an advertiser. Fonts and photographs are served from our own domain, so simply reading a page does not report your visit to a third party.

Every page carries a chat box, run for us by our scheduling and messaging provider. When it loads it keeps a few values in your browser — an identifier for the conversation, and the messages in it — so that a chat survives you moving between pages or coming back a day later. Their own bot-protection cookie is set at the same time.

That is what it is for, and it is all it is for. It is not advertising, it is not shared, and it does not follow you to anyone else’s website. Clearing your browser data clears it, and if you never open the chat there is nothing in it but an empty session.

The booking calendar is embedded from the same provider, so opening a booking page loads content from them and they may set their own cookies inside it, under their privacy policy rather than ours.

Enquiries are kept as long as we need them to serve you, and as long as our records require. If you asked to hear from us, we keep your details until you tell us to stop.

Write to us and we will tell you what we hold about you, correct it, or delete it. To stop hearing from us, say so in a reply or email letstalk@glenwoodsouthtailor.com — there is no hoop to jump through.

This site is not directed at children, and we do not knowingly collect information from anyone under 13.

If this policy changes, the date at the top changes with it.

Glenwood South Bespoke Tailor & Alterations
745 W. Johnson Street, Raleigh NC 27603